PROSTUDIO User Agreement

Last updated: 23/08/2016
1. Introduction

This User Agreement sets out the terms on which SAXOPRINT offers you access to and use of the PROSTUDIO website, services, applications and tools (collectively ‘Services’). You agree to comply with this User Agreement when accessing or using our Services. For the sake of this agreement SAXOPRINT may be referred to hereinafter as “SAXOPRINT”, “we”, “us”, or “our” and the agreeing party may be referred to as “you” or “your”.

SAXOPRINT operates the PROSTUDIO Website. SAXOPRINT Limited is a company registered in England and Wales under company number 06325849 with its registered office at 1 Bedford Row, London, WC1R 4BZ. SAXOPRINT’s main trading address is GW2 Great West House, Great West Road, Brentford, London, TW8 9HU. SAXOPRINT’s VAT number is GB930 6484 23.


POSTUDIO is a community allowing print designers to create a profile, and showcase a portfolio of work to connect with potential print design customers for the briefing and commissioning of print design and print production work. Print design customers can search for a print designer, view and select designer profiles, open a conversation with designers about print design work, and set and manage print design briefs. 

SAXOPRINT does not have possession of any portfolio work listed on PROSTUDIO or any print design work commissioned as a result of conversations in the PROSTUDIO community, and is not involved in the actual transaction between print design customers and print design sellers (designers). The contract for the sale of print design services is directly between the print design customer (buyer) and the print designer (seller). SAXOPRINT does not employ or retain in any way the print designers listed on the PROSTUDIO platform and is not responsible for the quality or delivery of print design work carried out by designers in the PROSTUDIO community.

While SAXOPRINT may provide website content offering help, advice and other guidance in relation to commissioning print design services and creating print design briefs, such guidance is solely informational and you may decide to follow it or not. SAXOPRINT does not review users' listings or content. While SAXOPRINT may help facilitate the resolution of disputes through various programmes, SAXOPRINT has no control over and does not guarantee the existence, quality, safety or legality of services advertised; the truth or accuracy of users’ content, listings or feedback; the ability of sellers to sell services; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction.


In connection with using or accessing the Services users will not:

  • Breach or circumvent any laws, third party rights or our systems or policies;
  • Infringe the copyright, trademark or other rights of third parties;
  • Use SAXOPRINTS Services if users are not able to form legally binding contracts (for example if you are under 18), or are temporarily or indefinitely suspended from using our Services;
  • Interfere with any other user's profile;
  • Post false, inaccurate, misleading, defamatory, or libellous content;
  • Take any action that may undermine the Review or Ratings systems (please see rules about Ratings and Review);
  • Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • Use the contact information of other users for any purpose other than in relation to a specific PROSTUDIO interaction (which includes using this information to send marketing materials directly to PROSTUDIO users unless the user has given explicit consent to receiving these materials);
  • Distribute viruses or any other technologies that may harm PROSTUDIO, or the interests or property of PROSTUDIO users;
  • Use any robot, spider, scraper or other automated means to access our Services for any purpose.
  • Interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
  • Export or re-export any PROSTUDIO application or tools except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;
  • Copy, modify, or distribute rights or content from our Services or PROSTUDIO works of authorship, designs and trademarks;
  • Copy, reproduce, reverse engineer, modify, create derivative works from, distribute, perform or publicly display any content (except for your information) from our Services without the prior express written permission of SAXOPRINT and the appropriate third party, as applicable;
  • Commercialise any SAXOPRINT application or any information or software associated with such application;
  • Harvest or otherwise collect information about users, such as email addresses, without their consent; or
  • Circumvent any technical measures we use to provide the Services.

If the user is registering with PROSTUDIO as a business entity, the user agrees that to have the authority to legally bind that entity, and to comply with all applicable laws relating to trading in the UK.

The user agrees that SAXOPRINT will commence supplying our services as soon as the user accepts this User Agreement. SAXOPRINT may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue their Services. 

4. Abusing PROSTUDIO

Without limiting other remedies, SAXOPRINT may limit, suspend, or terminate any user account(s) and access to our Services, restrict or prohibit access to, and the user’s activities on, our Services, remove or demote listings, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:

  • We think that you are creating problems or possible legal liabilities;
  • We think that such restrictions will improve the security of the PROSTUDIO community or reduce our or another PROSTUDIO user's exposure to financial liabilities;
  • We think that you are infringing the rights of third parties;
  • We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies or abuse our employees or users;
  • Despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us; 

When a buyer or seller issue arises SAXOPRINT may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement, and to do the right thing for both buyers and sellers.

5. Creating a Profile

SAXOPRINT expects print designers and print customers to create listings that are honest, clear, and helpful to the community. We prohibit:

  • Advertising or other commercial content.
  • Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, defamatory, threatening, or discriminatory.
  • Political, religious, or social commentary.
  • Attempts to impersonate another person.
  • Content that is fraudulent, false, misleading or deceptive.
  • Content that violates another person or entity’s rights, including intellectual property rights and privacy rights.

When creating a Profile, the user agrees to comply with the following:

  • To be responsible for the accuracy, content and legality of the profile
  • Profiles may not be immediately searchable by keyword or category for up to 48 hours.
  • Content that violates any of SAXOPRINTS policies may be deleted at SAXOPRINT’s discretion;
  • Where a profile appears in search and browse results may be based on certain factors such as your service reviews and ratings, service specialties listed, and the geographical location listed in your profile
  • Meta-tags and URL links that are included in a listing will be removed or altered so as to not affect third party search engine results;

Accordingly, to drive a positive user experience, a Profile may not appear in some search and browse results regardless of the sort order chosen by the buyer.

6. Review and Rating Policies

Review and ratings is a feature where members can rate and comment about their experiences. It's important to remember that, in most cases, the reviews and ratings the user leave are permanent. 

Genuine reviews are the cornerstone of our community. We prohibit:

  • Reviews that do not represent users’ personal experience.
  • Reviews unrelated to the actual service provided (ex: political, religious, or social commentary).
  • Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, defamatory, threatening, or discriminatory.
  • Content that violates another person or entity’s rights, including intellectual property rights and privacy rights (ex: publishing another person’s full name, address or other identifying information without permission).
  • Content that is proven to be used as extortion.

When Reviews may be Changed or Removed
Ratings and comments are generally a permanent part of a member's profile. However, there are a few situations when SAXOPRINT might remove or adjust reviews, for instance, if a member included links, profanity or other inappropriate content in comments.

7. Content Policy

By posting content on PROSTUDIO, you agree to abide by these guidelines. We reserve the right to remove content, in whole or part, that violates these guidelines, or for any other reason at our sole discretion.

In the event of repeated or severe violations, SAXOPRINT may suspend or permanently deactivate the account(s) in question. SAXOPRINT’s determination on whether any specific content is prohibited will be final and conclusive.

The user can contact SAXOPRINT to report content that violates our Terms of Service or Content Guidelines.